RETURN POLICY

Anna Arson Makeup Replacement Policy

Hello, valued customer! We're so glad you chose Anna Arson Makeup for your beauty needs. We take pride in our products, but we understand that sometimes things don't go as planned. Here's what to do if your item arrives damaged:

Our Damaged Product Replacement Process

If your package arrives looking less than perfect, don't worry. We're here to help:

1. Spot the Issue:

• Notice any damage? Let us know within 14 days of delivery.

• Keep your proof of purchase handy – we'll need your order number or receipt.

2. Get in Touch:

• Contact us through our websites contact me tab

• Tell us what happened and send a few photos of the damage. It helps us sort things out quickly!

3. Returning the damaged Item:

• You'll need to cover the return shipping. We know it's not ideal, but it helps us keep our prices competitive.

• We recommend using a trackable shipping method for peace of mind.

4. Our Replacement Process:

• Once we receive your return, we'll inspect it to confirm the damage.

• All clear? We'll send out your replacement within 5-7 business days.

• You'll get an email with tracking information so you can keep an eye on your package.

5. Important Notes:

• This policy covers items damaged during shipping, not products that have been used.

• We can only replace items purchased directly from us or authorised retailers.

• Sale items are final and not eligible for replacement.